City Manager
About the role
We are seeking a proactive and highly organized City Manager to oversee operations, customer relations, and growth activities within an assigned city or region. The City Manager serves as the primary point of coordination for local operations, ensuring agent hubs operate efficiently, customers receive excellent service, and city performance targets are achieved. This role combines operational oversight, customer relationship management, performance monitoring, and problem resolution. This is a remote position requiring approximately 4 hours of work per day, with flexibility to respond to urgent operational matters when necessary. Key Responsibilities Oversee daily operations of agent hubs within the assigned city or region. Monitor operational KPIs and ensure service standards are maintained. Coordinate local logistics and delivery routes to maximize efficiency. Manage customer relationships and ensure prompt resolution of complaints and issues. Track agent performance and productivity against established targets. Support recruitment, onboarding, and engagement of local agents where required. Identify operational bottlenecks and implement corrective actions. Coordinate communication between headquarters and local agents. Monitor inventory, asset utilization, and hub performance where applicable. Ensure compliance with company policies and operational procedures. Prepare periodic reports on city performance, customer satisfaction, and growth metrics. Drive city-level growth initiatives to increase customer acquisition and retention. Escalate critical operational, customer, or compliance issues to management. Build and maintain strong relationships with local stakeholders and partners.
Benefits
Flexible remote working arrangement. Part-time schedule (approximately 4 hours daily). Opportunity to manage and grow a key operational market. Performance-based incentives tied to city targets. Professional growth and leadership development opportunities. Long-term engagement with a growing organization.
Requirements
Bachelor's degree or equivalent experience in Business Administration, Operations, Logistics, Customer Service, or a related field. Minimum of 2 years' experience in operations management, logistics, customer service, field coordination, or related roles. Strong organizational and problem-solving skills. Excellent communication and stakeholder management abilities. Ability to manage multiple priorities and work independently. Experience working with remote teams or distributed operations is an advantage. Proficiency in Google Workspace, Microsoft Office, and reporting tools. Strong analytical skills and ability to interpret operational KPIs. Familiarity with the assigned city or region is highly desirable.