Welcome to PowerontheMove ("PowerontheMove," "we," "us," or "our"). Thank you for choosing our products and services ("Services"). PowerontheMove is a Nigerian company that rents and sells household batteries, inverters, off-grid power equipment, tools, and appliances through a network of neighbourhood Agents and shops, providing reliable, affordable, and accessible backup power solutions to homes and small businesses.

This Product, Pricing, Rental, Sales and Refund Policy ("Policy") sets out the terms and conditions that govern (i) the short-term rental of our power equipment and (ii) the outright sale of our inverters, batteries, tools, equipment, and off-grid electricity appliances. By placing a rental order, completing a purchase, or otherwise using our Services, you agree to be bound by this Policy. Please read it carefully.

For any questions, please contact us at hey@PowerontheMove.com.

Last updated: May 2026

You must follow any policies, rental or sales agreements, and safety instructions made available to you within our Services. Our equipment is intended for household and approved light commercial use only.

Do not misuse our Services. For example, do not tamper with rented equipment, attempt unauthorised repairs, resell or sublease rental equipment, relocate it without our written approval, connect it to unsafe wiring, overload the system beyond its rated capacity, or use it for purposes other than those agreed upon. You may use our Services only as permitted by Nigerian law. We may suspend, terminate, or recover our rental equipment if you fail to comply with our terms or if we are investigating suspected misconduct, fraud, or non-payment.

A. Eligibility

To rent or purchase from PowerontheMove, you must:

• Be at least 18 years of age and legally capable of entering into a binding contract under Nigerian law.
• Be a resident of Nigeria with a valid means of identification (NIN, Driver's License, International Passport, or Voter's Card) — required for rentals and large purchases.
• Provide a verifiable residential or business address within our service coverage area for rentals (proof such as a recent utility bill or tenancy agreement may be required).
• Provide a valid mobile phone number and email address.
• Successfully complete our Know-Your-Customer (KYC) verification process for rentals.
• Pay the applicable rental or purchase fees in full and in advance.

B. Service Coverage Area

Our rental services are delivered through neighbourhood Agents and shops located across selected areas in Nigeria. Coverage may be expanded from time to time. If your address falls outside our service area, additional logistics fees may apply, or we may be unable to fulfil your rental request. Please confirm coverage by contacting your nearest Agent or our customer support before placing an order.

A. Rental Products

PowerontheMove primarily offers short-term rentals of:

• Batteries: Tubular batteries, lithium-ion (LiFePO4) batteries, and gel batteries in various capacities (200Ah, 220Ah, 100Ah lithium, etc.) — our most popular rental category.
• Inverters: 2.5kVA, 3.5kVA, 5kVA, and 10kVA pure sine wave inverters (limited rental availability).
• Accessories: Battery cables, surge protectors, change-over switches, and related items.

Rental durations: Our rentals are short-term only, ranging from six (6) hours to seven (7) days. Longer rentals may be arranged on a case-by-case basis by contacting customer support.

B. Sales Products

In addition to rentals, PowerontheMove sells a range of products at our neighbourhood shops, including:

• Inverters of various capacities (new and certified).
• Batteries (tubular, lithium-ion, gel).
• Solar panels and solar accessories for off-grid setups.
• Tools and equipment for installation and maintenance.
• Off-grid electricity appliances (DC fans, solar lanterns, energy-efficient bulbs, charge controllers, etc.).

C. Product Specifications

Detailed product specifications, including capacity, runtime estimates, and supported appliances, are provided on our Website, in our shops, and during the rental quotation process. Runtime estimates are based on average usage patterns and may vary depending on actual load, environmental conditions, and battery age.

D. Condition of Equipment

Rental equipment may be brand-new or refurbished, fully tested, and certified to operate within manufacturer specifications. All sales products are brand-new and supplied with their original packaging and warranty (where applicable).

E. Ownership of Rental Equipment

All rented equipment — including batteries, inverters, accessories, and any associated monitoring devices — remains the sole and exclusive property of PowerontheMove at all times, regardless of who delivers, installs, or services it. Our Agents (as described in Section 5) act only as authorised partners for the sale, fulfilment, and servicing of rental orders and have no ownership rights over the rental equipment whatsoever. Customers acquire only a temporary right of use for the rental duration.

For sales transactions, ownership of the purchased product transfers to the customer upon full payment and physical handover at the shop.

F. Product Changes

We reserve the right to modify, substitute, upgrade, or discontinue any product at our discretion. If a substitution is required during your rental, we will provide equipment of equal or greater capacity at no additional cost to you.

All prices are quoted in Nigerian Naira (NGN, ₦). Pricing is determined by the type of equipment rented, the rental duration, and any optional add-ons.

A. Rental Plans

We offer flexible short-term rental plans:

• Hourly Rentals: Starting from six (6) hours, ideal for events, emergencies, or short events.
• Daily Rentals (1 day): 24-hour rentals for short-term power needs.
• Multi-Day Rentals (2–7 days): Suitable for short trips, brief outages, or temporary needs.

B. All-Inclusive Rental Fee

Our standard rental fee for every order is all-inclusive and bundles the following components:

• Base rental charge — for the use of the equipment during the rental period.
• Equipment insurance fee — covering damage and theft as set out in Section 12.
• Value Added Tax (VAT) — as required by Nigerian law.
• Pickup service fee — covering retrieval of the equipment at the end of the rental term.
• Transaction processing fee — covering payment-gateway charges.

This means there are no hidden charges. The price quoted at checkout is the complete price for your rental, except for optional delivery (see Section 3C).

C. Delivery — Optional, but Mandatory for First-Time Orders and New Addresses

Delivery is offered as an optional add-on service charged separately based on the customer's location, distance from the nearest Agent or shop, and the type of equipment rented. Customers may choose between:

• Self-collection (free): You or your authorised representative may collect the equipment from your assigned neighbourhood Agent or shop. Self-collection requires presentation of a valid ID and proof of order.
• Paid delivery: Delivery to your address by our Agents at the applicable delivery fee.

Mandatory delivery in the following cases:

• First-time customers: All first-time rentals require paid delivery so that we can verify the customer's address and complete on-site KYC.
• New address: If you are an existing customer renting to an address we have not previously serviced, paid delivery is required for that order.

Once delivery has been performed, the delivery fee is non-refundable under all circumstances.

D. Other Rental Fees

• Damage and Repair Fees: Where damage falls outside of insurance coverage, charges will be based on the cost of repair or replacement.
• Lost or Stolen Equipment Fee (where insurance does not apply): The full replacement value of the equipment will be charged.
• Late Return Fee: Equivalent to one additional day's rental for every 24 hours (or part thereof) the equipment is held beyond the agreed return time.
• Re-delivery Fee: Charged if a delivery attempt fails because the customer is unavailable at the agreed address.
• Callout Fee: May apply for service visits where the issue is found to be caused by user misuse rather than equipment fault.

E. Pricing Changes

We reserve the right to update our pricing from time to time. New pricing will not affect rentals that have already been confirmed and paid for. We will publish updated pricing on our Website and through our Agents.

Sale prices for inverters, batteries, solar panels, tools, equipment, and off-grid appliances are displayed at our neighbourhood shops, on our Website, or quoted by our Agents. All sale prices are inclusive of VAT unless otherwise stated.

A. No Delivery for Sales

Important: All sales transactions are walk-in, pickup-only. Because our shops are located within neighbourhoods at walking distances from most customers, we do not provide delivery for purchased items. Customers must collect their purchased products in person from the shop where the order is placed.

B. Payment for Sales

Full payment is required at the point of sale. Payment must be made through our official channels (card, bank transfer, USSD, or mobile money via Paystack/Flutterwave). We do not accept cash payments to Agents outside official channels.

C. Inspection at Shop

Customers are strongly encouraged to inspect their purchased product at the shop before leaving. Our Agents will assist with a basic functional test of the product (e.g., powering on, checking output) where possible.

D. Manufacturer Warranty

Where applicable, sold products are covered by the manufacturer's warranty. Warranty terms, durations, and claim procedures will be provided with the product or upon request from your Agent.

A. Accepted Payment Methods

We accept payment via the following methods through our authorised payment processors:

• Debit and credit cards (Visa, Mastercard, Verve)
• Bank transfers (direct or via Paystack/Flutterwave)
• USSD payments
• Mobile money and digital wallets

We do not accept cash payments to Agents. All payments must be processed through our official payment channels for your security and proper record-keeping.

B. Payment Timing

For both rentals and sales, full payment must be made and confirmed before the equipment leaves our possession (whether picked up at a shop or dispatched for delivery).

C. Failed or Reversed Payments

If a payment fails, is reversed, or is disputed after the equipment has been handed over, we may:

• Recover the equipment immediately (for rentals).
• Demand the full sale price (for purchases).
• Apply a late payment fee.
• Pursue legal action and report defaulting customers to credit reference bureaus where applicable.

All rental orders and most sales transactions with PowerontheMove are processed, fulfilled, and serviced through our network of authorised Agents and neighbourhood shops ("Agents"). Agents are independent partners engaged by PowerontheMove to facilitate the sale, delivery (rentals only), maintenance, and retrieval of equipment on our behalf.

Important — Agents are not owners of the rental equipment: Agents act solely as authorised representatives and partners of PowerontheMove. Agents do not own, hold title to, or have any proprietary interest in the rental equipment. All rental equipment remains the sole and exclusive property of PowerontheMove at all times. Any representation by an Agent suggesting otherwise is unauthorised and not binding on PowerontheMove.

A. Identification of Agents

All authorised PowerontheMove Agents will:

• Operate from a registered PowerontheMove shop or carry a valid PowerontheMove ID.
• Wear branded PowerontheMove uniforms or apparel where applicable.
• Be assigned to your order through our official systems, with the Agent's name and contact details shared with you in advance via email or SMS for rentals.

B. Agent Responsibilities

Our Agents are trained and authorised to:

• Verify customer identity and complete KYC documentation for rentals.
• Hand over rental equipment, deliver where applicable, and conduct a basic test.
• Provide on-site safe-handling and operational education to every customer at the start of the rental.
• Process sales of inverters, batteries, tools, and off-grid appliances at our shops.
• Inspect and retrieve rental equipment at the end of the rental term.
• Collect signed handover/return documentation on behalf of PowerontheMove.

C. Limitations on Agent Authority

Agents are not authorised to:

• Sell, transfer, gift, or otherwise dispose of rental equipment.
• Modify, waive, or amend the terms of this Policy or any rental or sales agreement.
• Receive cash payments outside our official payment channels.
• Make binding commitments outside the scope of their authorised duties.

Any agreement, promise, or representation made by an Agent that falls outside these limits is not binding on PowerontheMove.

D. Customer Conduct Toward Agents

Customers are expected to treat all Agents with respect and courtesy. Abusive, threatening, or unsafe behaviour toward our Agents may result in immediate termination of the rental, repossession of equipment, and forfeiture of fees paid.

E. Reporting Agent Issues

If you experience any issue with one of our Agents — including unprofessional conduct, requests for unofficial payments, claims of equipment ownership, or any deviation from this Policy — please report the matter to us immediately at hey@PowerontheMove.com. We take all such reports seriously and will investigate promptly.

A. Delivery (Rentals Only)

Once your rental order is confirmed and payment is received, we will schedule delivery (where selected or required) at a time convenient to you. Standard delivery is typically completed before the start of your rental period, subject to your location and equipment availability. Our delivery officers or Agents must confirm and validate the information you supplied during the rental process before they hand over the device.

B. Pickup at End of Rental

Pickup is included in every rental and is performed by our Agents. Pickup will be scheduled at a mutually convenient time around the agreed end of your rental term. You must:

• Provide reasonable access to the location of the equipment.
• Have all rented equipment and accessories ready for collection.
• Sign the return acknowledgment form when the Agent collects the equipment.

C. Customer Responsibilities at Handover

• Provide a safe, dry, well-ventilated location for the battery and/or inverter setup.
• Be present (or designate an adult representative) at the address to receive the equipment and sign the handover receipt.
• Inspect the equipment at delivery/pickup-from-shop and report any visible damage or missing items immediately.

D. Operational Education and Safety Instructions

At the start of every rental, our Agents will provide every customer with a complimentary operational and safe-handling education session. This session covers:

• How to properly connect and operate the battery or inverter.
• Recommended load limits and which appliances should not be connected.
• Safe placement and ventilation requirements.
• Recognising warning signs (overheating, unusual sounds, swollen batteries, burning smell).
• Emergency shutdown procedures.
• What to do in the event of fire, water exposure, or electrical fault.
• Best practices for keeping children, pets, and unauthorised persons away from the equipment.

Customers will be required to acknowledge receipt of this education by signing a confirmation form (digital or paper) before the Agent leaves. By signing, you confirm that you have understood the instructions and accept responsibility for the safe use of the equipment for the duration of the rental. Additional safety and educcational videos can also be found in out website at the Product Guide and Vlog sections.

You are responsible for the proper use, care, and reasonable maintenance of the rented equipment during the rental period. You agree to:

• Use the equipment only for its intended purpose and within its rated capacity.
• Keep the equipment in a safe, clean, dry, and well-ventilated location, away from water, direct sunlight, and flammable materials.
• Not connect the equipment to high-load appliances such as electric cookers, water heaters, large air conditioners, welding machines, or industrial machinery unless explicitly approved.
• Not open, repair, modify, or attempt to service the equipment yourself or through unauthorised third parties.
• Not move or relocate the equipment without our prior written consent.
• Report any malfunction, damage, theft, fire incident, or unusual behaviour of the equipment to us or your Agent immediately.

Smart monitoring: Many of our units are equipped with smart monitoring devices that allow us to remotely track equipment performance, detect faults early, and protect against theft. By renting our equipment, you consent to this monitoring as described in our Privacy Policy.

If your rented equipment becomes faulty or fails to function properly during your rental period (other than as a result of misuse), PowerontheMove will not normally issue a refund. Instead, we will:

• Issue a replacement: A working replacement unit will be dispatched to you as quickly as possible, typically within a few hours depending on your location and Agent availability.
• Compensate you with make-up time: The hours or days lost while the equipment was faulty will be added to the end of your rental period at no additional cost. This ensures you receive the full value of the rental period you paid for.

To qualify for replacement and make-up time, you must:

• Report the fault to us or your Agent promptly, as soon as you notice the issue.
• Allow our Agent to inspect or collect the faulty unit.
• Confirm that the fault is not caused by misuse, overloading, tampering, or unauthorised modification.

Where investigation reveals that the fault was caused by customer misuse, no replacement or make-up time will be provided, and damage charges may apply (see Section 12).

Because our rentals are short-term (6 hours to 7 days) and operate through neighbourhood Agents with tight logistics windows, refunds are rarely issued. Customers should review their rental selections carefully before placing an order.

A. General Rule — Refunds Are Rare

As a general rule, rental fees are non-refundable once an order has been confirmed and the equipment has been allocated, dispatched, or handed over. Our preferred remedy in the event of a service issue is replacement and make-up time (see Section 9), not a cash refund.

B. Cancellation Before Allocation or Dispatch

If you cancel your rental order before the equipment has been allocated to an Agent or dispatched for delivery, you may receive a refund of the rental fee, less:

• The transaction processing fee (typically 1.5–3% charged by the payment gateway, non-refundable).
• An administrative fee, where applicable.

C. Cancellation After Allocation, Dispatch, or Handover

Once the equipment has been allocated, dispatched, or handed over to the customer, the rental is considered active and is non-refundable. This includes cases where the customer changes their mind, no longer needs the equipment, or returns the equipment early.

D. Discretionary Refunds

In rare and exceptional circumstances, PowerontheMove may, at its sole discretion, agree to issue a partial refund. Where this occurs:

• The all-inclusive components of the rental fee (insurance, VAT, pickup, transaction processing) remain non-refundable.
• The delivery fee (where paid) remains non-refundable.
• Refunds will be processed within fourteen (14) business days via the original payment method.

E. Promotional Offers Are Not Affected by Refunds

Where a discretionary refund is approved, it will not reduce or affect any promotional discount, voucher, or referral credit that was applied to the original order. Promotional value is preserved and may continue to be honoured on future rentals where applicable, in line with the terms of the specific promotion.

F. Refund Processing

Approved refunds will be processed within fourteen (14) business days via the original payment method or bank transfer. Customers will receive confirmation via email upon refund completion.

This section applies to outright purchases of inverters, batteries, solar panels, tools, equipment, and off-grid appliances from our shops.

A. 3-Day Refund Window for Faulty or Damaged Products

If a product you have purchased is found to be faulty or damaged, you may return it for a refund or replacement within three (3) days of the date of purchase, subject to the conditions below.

B. Conditions for Sales Refund or Replacement

To qualify for a refund or replacement under this 3-day window, the customer must:

• Return the product to the same shop where it was purchased, within three (3) days of the date of purchase.
• Present a valid proof of purchase (receipt, invoice, or transaction reference).
• Return the product in its original packaging, with all accessories, manuals, and components included.
• Allow our Agent or technician to inspect and verify the fault or damage.
• Confirm that the fault or damage was not caused by misuse, mishandling, unauthorised repair, or improper installation by the customer or a third party.

C. Outcome of a Verified Sales Refund Claim

Where the claim is verified within the 3-day window, PowerontheMove will, at its discretion:

• Replace the faulty/damaged product with an identical or equivalent unit; or
• Issue a full refund of the purchase price via the original payment method.

Refunds will be processed within fourteen (14) business days of approval.

D. After the 3-Day Window

After three (3) days from the date of purchase, sales are considered final and are not eligible for refunds or returns. Any subsequent issues must be addressed through the manufacturer's warranty process (where applicable). We will assist customers with warranty claims to the best of our ability, but we do not guarantee outcomes that fall under manufacturer responsibility.

E. Non-Returnable Items

The following items are not eligible for refund or return under any circumstances, even within the 3-day window, except where they are confirmed faulty:

• Products that have been used, installed, or modified by the customer.
• Products with broken seals, missing accessories, or damaged packaging caused by the customer.
• Custom-ordered or specially configured items.
• Promotional or clearance items marked "no return" at the point of sale.

F. Promotional Offers Not Affected by Sales Refunds

Where a sales refund is approved, any promotional discount, voucher, or referral credit applied to the original purchase will not be reversed or reduced. Promotional value remains available to the customer for use on future qualifying transactions in line with the terms of the specific promotion.

Every rental at PowerontheMove includes a built-in Equipment Insurance component (already bundled into the all-inclusive rental fee, as described in Section 3B).

A. What Insurance Covers

The Equipment Insurance covers the rented equipment against:

• Theft of the equipment during the rental period (subject to filing a formal police report where required).
• Functional damage to the equipment that prevents it from working as intended, where the damage is not caused by customer misuse.

B. What Insurance Does NOT Cover

The Equipment Insurance does not cover:

• Physical or cosmetic damage — such as scratches, dents, scuffs, broken handles, cracked casings, or any external/superficial damage that does not affect the equipment's core function.
• Damage caused by deliberate misuse, gross negligence, overloading, or unauthorised modifications.
• Damage caused by connecting the equipment to incompatible or excessive loads.
• Loss of the equipment where the customer fails to make a formal police report (where applicable).
• Personal injury, property damage, or losses suffered by the customer or any third party (see Section 13).
• Losses arising from war, terrorism, or other excluded events.

Where damage falls outside the scope of insurance, the customer will be liable for the cost of repair or replacement.

C. Filing an Insurance Claim

To file a claim under the Equipment Insurance, customers must:

• Notify PowerontheMove or your Agent within 24 hours of the incident.
• Provide a clear description of the incident, photos/videos where possible, and any supporting documents (e.g., police report for theft).
• Cooperate fully with any investigation conducted by PowerontheMove or our insurance partner.

Claims will be assessed within seven (7) business days. If approved, replacement of the equipment will be arranged at no additional cost. If a claim is rejected (e.g., due to misuse or because the damage is purely physical/cosmetic), the customer will be liable for the full repair or replacement cost.

Customer liability: You are responsible for the rented equipment from the moment it is handed over to you (whether by pickup at the shop or delivery to your address) until it is collected by our Agents. You are liable for any loss, theft, damage, or destruction not covered by the Equipment Insurance.

Customers are not insured: Our Equipment Insurance covers only the rented equipment. Customers, household members, employees, and visitors are not insured under this policy. However, every customer receives free operational education and safety instructions at the start of the rental (see Section 7D) to help promote safe use of the equipment.

Equipment ownership: Rental equipment remains the sole and exclusive property of PowerontheMove at all times. Unauthorised sale, transfer, pledging, or disposal of rental equipment is strictly prohibited and may result in civil and criminal action.

Limitation of liability: PowerontheMove's total liability under this Policy and any rental or sales agreement shall not exceed the total amount paid by the customer for the affected rental or purchase. We are not liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of business, loss of data, loss of food due to power outages, or damage to other appliances arising from the use or malfunction of our equipment, except where such liability cannot be excluded under Nigerian law.

Force majeure: We are not liable for any delay or failure in performing our obligations due to events beyond our reasonable control, including but not limited to natural disasters, civil unrest, government action, fuel shortages, supply chain disruptions, pandemics, or grid-level power failures.

From time to time, we may offer promotional discounts, seasonal offers, voucher codes, or referral rewards across both rentals and sales. Specific terms and conditions will apply to each promotion, including eligibility, validity period, redemption rules, and exclusions. Promotions cannot be combined unless explicitly stated. We reserve the right to amend or withdraw any promotion at our discretion without prior notice.

Promotions are protected from refund deductions: Where a refund is approved (whether for a rental under Section 10 or a sale under Section 11), the promotional discount will not be deducted from, reversed, or otherwise affected by the refund. Customers retain the full benefit of the promotion they qualified for at the time of the original transaction.

Referral programme: Existing customers may earn rewards (such as rental credit, free maintenance, or cash bonuses) for referring new customers who successfully complete a paid rental or purchase. Reward terms, including caps and payout timelines, are outlined on our Website and may be updated from time to time.

We may suspend or terminate your rental/account and recover our equipment at our discretion under any of the following circumstances:

• Non-payment, failed payment, or reversal of payment.
• Breach of this Policy or any rental or sales agreement.
• Misuse, tampering, or unauthorised relocation of rental equipment.
• Fraudulent activity, identity misrepresentation, or failure to provide accurate KYC information.
• Use of equipment for illegal purposes.
• Unauthorised sale, transfer, or attempted disposal of rental equipment.
• Abusive or threatening conduct toward our Agents or staff.

Upon termination, all outstanding fees become immediately due and payable, and we may pursue recovery of the equipment and any losses through legal means.

We are committed to providing responsive, friendly, and effective customer support. You can reach us through:

• Email: hey@PowerontheMove.com
• Phone and WhatsApp: as listed on our Website.
• Live chat: available on our Website during business hours.
• In person: at any of our neighbourhood shops.

Standard response times:

• General enquiries: within 24 hours.
• Active rental issues (faulty equipment, replacement requests): within 2–6 working hours, subject to your location.
• Sales refund/replacement requests: within 24 working hours.

We aim to resolve all disputes amicably and as quickly as possible. If you have any concerns regarding our Services, please contact us first at hey@PowerontheMove.com. We will work in good faith to resolve your concerns within fourteen (14) business days.

If the dispute cannot be resolved informally, both parties agree to attempt mediation through a qualified mediator in Nigeria before resorting to litigation. If mediation fails, disputes shall be submitted to the exclusive jurisdiction of the competent courts of the Federal Republic of Nigeria.

This Policy and any rental or sales agreement entered into with PowerontheMove shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict-of-law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Nigeria for any disputes not subject to alternative dispute resolution.

We reserve the right to update or modify this Product, Pricing, Rental, Sales and Refund Policy at any time to reflect changes in our products, pricing, business practices, or applicable laws. Material changes will be communicated to active customers at least thirty (30) days in advance via email, SMS, or notice on our Website and at our shops. The "Last updated" date at the top of this Policy will indicate when it was last revised. Your continued use of our Services after any changes constitutes your acceptance of the revised Policy.

If any provision of this Policy is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. Failure by PowerontheMove to enforce any right or provision of this Policy shall not constitute a waiver of such right or provision.