Welcome to PowerontheMove ("PowerontheMove," "we," "us," or "our"). Thank you for choosing our products and services ("Services"). PowerontheMove is a Nigerian company that rents and sells household batteries, inverters, off-grid power equipment, tools, and appliances through a network of neighbourhood Agents and shops, providing reliable, affordable, and accessible backup power solutions to homes and small businesses.

This Product, Pricing, Rental, Sales and Refund Policy ("Policy") sets out the terms and conditions that govern (i) the short-term rental of our power equipment and (ii) the outright sale of our inverters, batteries, tools, equipment, and off-grid electricity appliances. By placing a rental order, completing a purchase, or otherwise using our Services, you agree to be bound by this Policy.

For any questions, please contact us at hey@PowerontheMove.com.

Last updated: May 2026

You must follow any policies, rental or sales agreements, and safety instructions made available to you. Our equipment is intended for household and approved light commercial use only.

Do not misuse our Services. For example, do not tamper with rented equipment, attempt unauthorised repairs, resell or sublease rental equipment, relocate it without our written approval, connect it to unsafe wiring, overload the system beyond its rated capacity, or use it for purposes other than those agreed upon. We may suspend, terminate, or recover our rental equipment if you fail to comply with these terms.

A. Eligibility

To rent or purchase from PowerontheMove, you must:

• Be at least 18 years of age and legally capable of entering into a binding contract under Nigerian law.
• Be a resident of Nigeria with a valid means of identification (NIN, Driver's License, International Passport, or Voter's Card).
• Provide a verifiable residential or business address within our service coverage area for rentals.
• Provide a valid mobile phone number and email address.
• Successfully complete our Know-Your-Customer (KYC) verification for rentals.
• Pay the applicable rental or purchase fees in full and in advance.

B. Service Coverage Area

Our rental services are delivered through neighbourhood Agents and shops across selected areas in Nigeria. Coverage may be expanded from time to time. Please confirm coverage with your nearest Agent or our customer support before placing an order.

A. Rental Products

PowerontheMove primarily offers short-term rentals of:

• Batteries: Tubular, lithium-ion (LiFePO4), and gel batteries in various capacities — our most popular rental category.
• Inverters: 2.5kVA, 3.5kVA, 5kVA, and 10kVA pure sine wave inverters (limited rental availability).
• Accessories: Battery cables, surge protectors, change-over switches, and related items.

Rental durations: Our rentals are short-term only, ranging from six (6) hours to seven (7) days. Longer rentals may be arranged on a case-by-case basis.

B. Sales Products

We sell the following at our neighbourhood shops:

• Inverters of various capacities.
• Batteries (tubular, lithium-ion, gel).
• Solar panels and solar accessories for off-grid setups.
• Tools and equipment for installation and maintenance.
• Off-grid electricity appliances (DC fans, solar lanterns, energy-efficient bulbs, charge controllers, etc.).

C. Product Specifications and Condition

Detailed specifications including capacity, runtime estimates, and supported appliances are provided on our Website, in our shops, and during the rental quotation. Runtime estimates are based on average usage and may vary with actual load and conditions. Rental equipment may be brand-new or refurbished, fully tested. Sales products are brand-new with original packaging and manufacturer warranty (where applicable).

D. Ownership of Equipment

All rental equipment remains the sole and exclusive property of PowerontheMove at all times, regardless of who delivers, installs, or services it. Customers acquire only a temporary right of use for the rental duration. Unauthorised sale, transfer, pledging, or disposal of rental equipment is strictly prohibited and may result in civil and criminal action. For sales transactions, ownership transfers to the customer upon full payment and physical handover at the shop.

E. Product Changes

We reserve the right to modify, substitute, upgrade, or discontinue any product at our discretion. If a substitution is required during your rental, we will provide equipment of equal or greater capacity at no additional cost.

All prices are quoted in Nigerian Naira (NGN, ₦). Pricing depends on the type of equipment, rental duration, and any optional add-ons.

A. Rental Plans

• Hourly Rentals: Starting from six (6) hours, ideal for events or emergencies.
• Daily Rentals (1 day): 24-hour rentals for short-term power needs.
• Multi-Day Rentals (2–7 days): Suitable for short trips, brief outages, or temporary needs.

B. All-Inclusive Rental Fee

Our standard rental fee for every order is all-inclusive and bundles the following components — there are no hidden charges:

• Base rental charge — for use of the equipment during the rental period.
• Equipment insurance fee — covering damage and theft (see Section 12).
• Value Added Tax (VAT) — as required by Nigerian law.
• Pickup service fee — covering retrieval of the equipment at the end of the rental term.
• Transaction processing fee — covering payment-gateway charges.

The price quoted at checkout is the complete price for your rental, except for optional delivery (see below).

C. Delivery — Optional, Mandatory for First-Time Orders and New Addresses

Delivery is offered as an optional add-on service charged separately based on your location, distance from the nearest Agent or shop, and the type of equipment rented.

• Self-collection (free): Collect from your assigned neighbourhood Agent or shop with valid ID and proof of order.
• Paid delivery: Delivery to your address by our Agents.

Delivery is mandatory for:

• First-time customers — to verify the customer's address and complete on-site KYC.
• New addresses — for existing customers renting to a previously unserviced address.

Once performed, delivery fees are non-refundable.

D. Other Rental Fees

• Damage and Repair Fees: Where damage falls outside insurance coverage, charges will be based on repair or replacement cost.
• Lost or Stolen Equipment Fee (where insurance does not apply): The full replacement value will be charged.
• Late Return Fee: Equivalent to one additional day's rental for every 24 hours (or part thereof) the equipment is held beyond the agreed return time.
• Re-delivery Fee: Charged if a delivery attempt fails because the customer is unavailable at the agreed address.
• Callout Fee: May apply for service visits where the issue is found to be caused by user misuse rather than equipment fault.

E. Pricing Changes

We reserve the right to update our pricing from time to time. New pricing will not affect rentals that have already been confirmed and paid for.

Sale prices for inverters, batteries, solar panels, tools, equipment, and off-grid appliances are displayed at our shops, on our Website, or quoted by our Agents. All sale prices are inclusive of VAT unless otherwise stated.

A. Walk-In Pickup Only — No Delivery for Sales

All sales transactions are walk-in, pickup-only. Because our shops are located within neighbourhoods at walking distances from most customers, we do not provide delivery for purchased items. Customers must collect their purchased products in person from the shop where the order is placed.

B. Inspection at Shop

Customers are strongly encouraged to inspect their purchased product at the shop before leaving. Our Agents will assist with a basic functional test where possible.

C. Manufacturer Warranty

Where applicable, sold products are covered by the manufacturer's warranty. Warranty terms, durations, and claim procedures will be provided with the product or upon request from your Agent.

A. Accepted Payment Methods

We accept payment via the following methods through our authorised payment processors:

• Debit and credit cards (Visa, Mastercard, Verve)
• Bank transfers (direct or via Paystack/Flutterwave)
• USSD payments
• Mobile money and digital wallets

We do not accept cash payments to Agents. All payments must be processed through our official payment channels for your security and proper record-keeping. PowerontheMove will not be liable for any payments made directly to an Agent outside our official channels.

B. Payment Timing

For both rentals and sales, full payment must be made and confirmed before the equipment leaves our possession.

C. Failed or Reversed Payments

If a payment fails, is reversed, or is disputed after the equipment has been handed over, we may recover the equipment immediately (for rentals), demand the full sale price (for purchases), apply a late payment fee, and pursue legal action including reporting to credit reference bureaus where applicable.

All rental orders and most sales transactions are processed through our network of authorised Agents and neighbourhood shops ("Agents"). Agents are independent partners engaged by PowerontheMove to facilitate sales, delivery (rentals only), maintenance, and retrieval of equipment on our behalf.

Agents are not owners of the equipment. They act solely as authorised representatives and partners of PowerontheMove. Any representation by an Agent suggesting otherwise is unauthorised and not binding on us.

A. Identification of Agents

All authorised PowerontheMove Agents will:

• Operate from a registered PowerontheMove shop or carry a valid PowerontheMove ID.
• Wear branded PowerontheMove apparel where applicable.
• Be assigned to your order through our official systems, with the Agent's name and contact details shared with you in advance for rentals.

B. Agent Responsibilities

Our Agents are trained and authorised to:

• Verify customer identity and complete KYC documentation for rentals.
• Hand over rental equipment, deliver where applicable, and conduct a basic functional test.
• Provide on-site operational and safety education at the start of every rental (see Section 7).
• Process sales of inverters, batteries, tools, and off-grid appliances at our shops.
• Inspect and retrieve rental equipment at the end of the rental term.
• Collect signed handover and return documentation on behalf of PowerontheMove.

C. Limitations on Agent Authority

Agents are not authorised to sell, transfer, or dispose of rental equipment; modify or waive any term of this Policy; receive payments outside official channels; or make binding commitments outside their authorised duties. Any agreement, promise, or representation made by an Agent that falls outside these limits is not binding on PowerontheMove.

D. Customer Conduct and Reporting

Customers are expected to treat all Agents with respect and courtesy. Abusive, threatening, or unsafe behaviour toward our Agents may result in immediate termination of the rental, repossession of equipment, and forfeiture of fees paid.

If you experience any issue with one of our Agents — including unprofessional conduct, requests for unofficial payments, claims of equipment ownership, or any deviation from this Policy — please report the matter immediately to hey@PowerontheMove.com.

A. Customer Responsibilities at Handover

• Provide a safe, dry, well-ventilated location for the battery and/or inverter setup.
• Be present (or designate an adult representative) at the address to receive the equipment and sign the handover receipt.
• Inspect the equipment at delivery or shop pickup and report any visible damage or missing items immediately.

B. Pickup at End of Rental

Pickup is included in every rental fee and is performed by our Agents at a mutually convenient time around the agreed end of your rental term. You must provide reasonable access, have all rented equipment and accessories ready for collection, and sign the return acknowledgment form.

C. Operational Education and Safety Instructions

At the start of every rental, our Agents will provide every customer with a complimentary operational and safety education session. This session is part of the standard rental service and covers:

• How to properly connect and operate the battery or inverter.
• Recommended load limits and which appliances should not be connected (e.g., electric cookers, water heaters, large air conditioners, welding machines).
• Safe placement and ventilation requirements.
• Recognising warning signs (overheating, unusual sounds, swollen batteries, burning smell).
• Emergency shutdown procedures and what to do in the event of fire, water exposure, or electrical fault.
• Best practices for keeping children, pets, and unauthorised persons away from the equipment.

Customers are required to acknowledge receipt of this education by signing a confirmation form (digital or paper) before the Agent leaves. By signing, you confirm that you have understood the instructions and accept responsibility for the safe use of the equipment for the duration of the rental.

You are responsible for the proper use and care of rented equipment during the rental period. You agree to:

• Use the equipment only for its intended purpose and within its rated capacity.
• Keep the equipment in a safe, clean, dry, well-ventilated location, away from water, direct sunlight, and flammable materials.
• Not open, repair, modify, or attempt to service the equipment, or move or relocate it without our prior written consent.
• Report any malfunction, damage, theft, fire incident, or unusual behaviour of the equipment to us or your Agent immediately.

Smart monitoring: Many of our units are equipped with smart monitoring devices that allow us to remotely track equipment performance, detect faults early, and protect against theft. By renting our equipment, you consent to this monitoring as described in our Privacy Policy.

If your rented equipment becomes faulty during your rental period (other than as a result of misuse), PowerontheMove will not normally issue a refund. Instead, we will:

• Issue a replacement: A working replacement unit will be dispatched as quickly as possible, typically within a few hours depending on your location and Agent availability.
• Compensate you with make-up time: The hours or days lost while the equipment was faulty will be added to the end of your rental period at no additional cost.

To qualify, you must report the fault promptly, allow our Agent to inspect or collect the faulty unit, and confirm that the fault is not caused by misuse, overloading, tampering, or unauthorised modification. Where investigation reveals customer misuse, no replacement or make-up time will be provided, and damage charges may apply.

Because our rentals are short-term (6 hours to 7 days) and operate through neighbourhood Agents with tight logistics windows, refunds are rarely issued. Our preferred remedy for service issues is replacement and make-up time (Section 9), not a cash refund. Customers should review their rental selections carefully before placing an order.

A. General Rule

Rental fees are non-refundable once an order has been confirmed and the equipment has been allocated, dispatched, or handed over.

B. Cancellation Before Allocation or Dispatch

If you cancel before the equipment has been allocated to an Agent or dispatched, you may receive a refund of the rental fee, less the transaction processing fee (typically 1.5–3%) and any administrative fee.

C. Cancellation After Allocation, Dispatch, or Handover

Once the equipment has been allocated, dispatched, or handed over, the rental is considered active and is non-refundable. This includes cases where the customer changes their mind, no longer needs the equipment, or returns the equipment early.

D. Discretionary Refunds

In rare and exceptional circumstances, PowerontheMove may, at its sole discretion, agree to issue a partial refund. Where this occurs, the all-inclusive components of the rental fee (insurance, VAT, pickup, transaction processing) and any delivery fee paid remain non-refundable. Approved refunds will be processed within fourteen (14) business days via the original payment method.

This section applies to outright purchases of inverters, batteries, solar panels, tools, equipment, and off-grid appliances from our shops.

A. 3-Day Refund Window for Faulty or Damaged Products

If a product you have purchased is found to be faulty or damaged, you may return it for a refund or replacement within three (3) days of the date of purchase.

B. Conditions

To qualify, the customer must:

• Return the product to the same shop where it was purchased, within three (3) days of purchase.
• Present a valid proof of purchase (receipt, invoice, or transaction reference).
• Return the product in its original packaging, with all accessories, manuals, and components included.
• Allow our Agent or technician to inspect and verify the fault or damage.
• Confirm that the fault was not caused by misuse, mishandling, unauthorised repair, or improper installation.

C. Outcome of a Verified Claim

Where the claim is verified within the 3-day window, PowerontheMove will, at its discretion, replace the faulty product with an identical or equivalent unit, or issue a full refund of the purchase price within fourteen (14) business days.

D. After the 3-Day Window

After three (3) days, sales are considered final and are not eligible for refunds or returns. Any subsequent issues must be addressed through the manufacturer's warranty (where applicable). We will assist with warranty claims to the best of our ability.

E. Non-Returnable Items

The following items are not eligible for refund or return, except where confirmed faulty:

• Products that have been used, installed, or modified by the customer.
• Products with broken seals, missing accessories, or customer-caused packaging damage.
• Custom-ordered or specially configured items.
• Promotional or clearance items marked "no return" at the point of sale.

Every rental at PowerontheMove includes built-in Equipment Insurance bundled into the all-inclusive rental fee (see Section 3B).

A. What Insurance Covers

• Theft of the equipment during the rental period (subject to filing a formal police report where required).
• Functional damage that prevents the equipment from working as intended, where not caused by customer misuse.

B. What Insurance Does NOT Cover

• Physical or cosmetic damage — scratches, dents, scuffs, broken handles, cracked casings, or any external damage that does not affect the core function.
• Damage caused by deliberate misuse, gross negligence, overloading, or unauthorised modifications.
• Damage caused by connecting the equipment to incompatible or excessive loads.
• Theft where the customer fails to make a formal police report (where applicable).
• Personal injury, property damage, or losses suffered by the customer or any third party (see Section 13).
• Losses arising from war, terrorism, or other excluded events.

Where damage falls outside the scope of insurance, the customer will be liable for the cost of repair or replacement.

C. Filing a Claim

To file a claim, customers must notify PowerontheMove or your Agent within 24 hours of the incident, provide a clear description with photos/videos and supporting documents (e.g., police report for theft), and cooperate fully with any investigation. Claims will be assessed within seven (7) business days. If approved, replacement will be arranged at no additional cost. If rejected (e.g., due to misuse or purely physical/cosmetic damage), the customer will be liable for the full repair or replacement cost.

Customer liability: You are responsible for the rented equipment from the moment it is handed over until it is collected by our Agents. You are liable for any loss, theft, damage, or destruction not covered by the Equipment Insurance.

Customers are not insured: Our Equipment Insurance covers only the rented equipment. Customers, household members, employees, and visitors are not insured under this policy. The free operational and safety education provided at every rental (see Section 7C) is intended to help promote safe use of the equipment.

Limitation of liability: PowerontheMove's total liability under this Policy shall not exceed the total amount paid by the customer for the affected rental or purchase. We are not liable for indirect, incidental, special, consequential, or punitive damages — including loss of business, loss of data, loss of food due to power outages, or damage to other appliances arising from the use or malfunction of our equipment — except where such liability cannot be excluded under Nigerian law.

Force majeure: We are not liable for any delay or failure in performing our obligations due to events beyond our reasonable control, including natural disasters, civil unrest, government action, fuel shortages, supply chain disruptions, pandemics, or grid-level power failures.

From time to time, we may offer promotional discounts, seasonal offers, voucher codes, or referral rewards across both rentals and sales. Specific terms and conditions will apply to each promotion, including eligibility, validity period, redemption rules, and exclusions. Promotions cannot be combined unless explicitly stated. We reserve the right to amend or withdraw any promotion at our discretion without prior notice.

Promotions are protected from refund deductions: Where any refund is approved (whether for a rental under Section 10 or a sale under Section 11), the promotional discount, voucher, or referral credit will not be reduced, reversed, or otherwise affected. Customers retain the full benefit of the promotion they qualified for at the time of the original transaction.

Referral programme: Existing customers may earn rewards (such as rental credit, free maintenance, or cash bonuses) for referring new customers who successfully complete a paid rental or purchase. Reward terms, including caps and payout timelines, are outlined on our Website and may be updated from time to time.

We may suspend or terminate your rental/account and recover our equipment under any of the following circumstances:

• Non-payment, failed payment, or reversal of payment.
• Breach of this Policy or any rental or sales agreement.
• Misuse, tampering, or unauthorised relocation of rental equipment.
• Fraudulent activity, identity misrepresentation, or failure to provide accurate KYC information.
• Use of equipment for illegal purposes.
• Unauthorised sale, transfer, or attempted disposal of rental equipment.
• Abusive or threatening conduct toward our Agents or staff.

Upon termination, all outstanding fees become immediately due and payable, and we may pursue recovery of the equipment and any losses through legal means.

You can reach us through:

• Email: hey@PowerontheMove.com
• Phone and WhatsApp: as listed on our Website.
• Live chat: available on our Website during business hours.
• In person: at any of our neighbourhood shops.

Standard response times:

• General enquiries: within 24 hours.
• Active rental issues (faulty equipment, replacement requests): within 2–6 working hours, subject to your location.
• Sales refund/replacement requests: within 24 working hours.

We aim to resolve all disputes amicably. Please contact us first at hey@PowerontheMove.com. We will work in good faith to resolve your concerns within fourteen (14) business days.

If the dispute cannot be resolved informally, both parties agree to attempt mediation through a qualified mediator in Nigeria before resorting to litigation. This Policy and any rental or sales agreement entered into with PowerontheMove shall be governed by the laws of the Federal Republic of Nigeria. You agree to submit to the exclusive jurisdiction of the courts located in Nigeria.

We reserve the right to update this Policy at any time. Material changes will be communicated to active customers at least thirty (30) days in advance via email, SMS, or notice on our Website and at our shops. The "Last updated" date at the top will indicate when it was last revised. Your continued use of our Services after changes constitutes acceptance of the revised Policy.

If any provision of this Policy is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. Failure by PowerontheMove to enforce any right or provision of this Policy shall not constitute a waiver of such right or provision.